Legal
Refund Policy
This Refund Policy outlines the terms under which Jarqon handles subscription cancellations and billing disputes.
1. Subscription Cancellations
You can cancel your subscription at any time from your Jarqon web dashboard. Once canceled, your plan will not automatically renew at the end of your current billing cycle. You will retain access to all plan features until the end of your prepaid period.
2. No Refunds for Partial Months
Prorated refunds are not issued for unused time within a billing cycle. If you cancel your monthly or annual subscription halfway through the term, the payment successfully captured at the start of the term is non-refundable.
3. Service Outages
Jarqon provides high availability but does not guarantee continuous uptime. In the event of a significant, multi-day service disruption explicitly caused by the Jarqon control plane or daemon, affected users on paid plans may request a prorated credit toward a future billing cycle by contacting support.
4. Payment Disputes
If there was an error in billing, or if your account was compromised and fraudulent charges were created, please contact support immediately with relevant documentation at [email protected]. Legitimate billing errors will be fully reversed to the original payment method.
Last updated: March 2026